Daraz, an ecommerce company, has been slapped with a fine of Rs 300,000 after a review of the company’s petition.
The Department of Commerce, Supplies and Consumer Protection Management yesterday decided to impose the fine on Daraz.
On February 3, the department had decided to fine the online seller Rs 300,000 under the Consumer Protection Act 2018 on the basis of complaints regarding delivery of wrong items.
On November 7 last year, Daraz had delivered a Force watch instead of the ordered Mini Focus watch and also a portable hard disk with a broken cover.
The buyer had registered a complaint against Daraz at the department for delivering wrong items. The buyer had filed the complaint after not getting a refund or a replacement from Daraz.
Daraz had then written to the department asking for a review of its decision to impose fine.
“The decision has been made without allowing Daraz to internally investigate or amicably resolve the issue. Lack of disclosure, transparency, and the unusual publicity of these unfortunate and rare incidents have raised a question whether they have been deliberately orchestrated to defame the company,” Daraz had said in a press statement on February 4.
As per the law, the company has the right to ask for a review of the action taken.
The department has also written a letter to the Department of Industry to conduct an inspection of the company to find out whether it is operating according to its registered objectives or not.
It is important to note here that the country does not have proper laws to regulate e-commerce.
Though the Consumer Protection Act 2018 states that any service-oriented company should accept liability, Daraz has been saying that it is a marketplace for buyers and sellers, and is not responsible or liable for the actions, products and contents.