The District Administration Office (DAO), Kathmandu has enforced a time-card system in various kinds of services starting Thursday, to reduce crowds and provide timely service to people.
A time card system has been implemented in the 10 essential services it provides and the duration required to receive the services from the DAO has been fixed for four services on the first day.
According to the Chief District Office of Kathmandu, Ghanshyam Upadhyaya, the time card for other services will be implemented soon in the near future, and expressed that the new provision will make the service delivery more efficient and effective.
“Normally, the government offices don’t provide a fixed timing for any services but with the time card in practice, no service seeker will be required to spend more than one hour at the office,” he said.
As per the plan, the DAO has claimed that one can receive citizenship certificate in one hour, organization renewal in 30 minutes.
Similarly, a minor’s identity card within one hour, national identity card within 30 minutes, passport distribution within 15 minutes, recommendation letter from the district administration within one hour, court case and trial date within 30 minutes and verdict of the case within 60 days.
Meanwhile, Kathmandu CDO has allocated one hour time from 3:00 pm to 4:00 pm to hear complaints from the public regarding the service, except on Friday.
In addition to this, an arrangement has been made to provide direct service to women with disabilities and lactating mothers and those over 65 years of age, without the need to stand in a queue.